Method and guarantees

How we work, and what we commit to

Handing your website to someone means flying blind for several weeks: you sign a quote, then you wait, without quite knowing what is happening or what you are entitled to ask for.

This page removes the blindfold. It describes the eight stages of a project, what happens at each one, what we need from you, and what we commit to in writing — including what happens the day something goes wrong.

Taking on new projects right now

Stage by stage

The same for everyone, from the first message to the handover. The durations are the ones we actually observe on a project where content arrives on time.

  1. First conversation

    30 minutes
    What we do
    We look at your business, your market and what you actually expect from the site. If we are not the right studio for you, we say so during that call — it happens, and it saves everyone weeks.
    What we need from you
    Tell us what you do and what is missing today. Nothing to prepare, no documents to gather.
    What you end up with
    A straight answer on feasibility, and a budget range.
  2. Quote and scoping

    Within 3 working days
    What we do
    We write the scope page by page, a dated schedule and a firm price. Anything we cannot price yet is flagged as such rather than buried in a lump sum.
    What we need from you
    Read it, ask questions, have anything you do not need taken out. A quote nobody argued with is a quote nobody read.
    What you end up with
    A detailed quote, a schedule and a firm price. Thirty percent on signature, the balance on launch.
  3. Discovery

    Half a day
    What we do
    The workshop where we understand your trade, your clients, your direct competitors and what sets you apart from them. Remote, or on site in Brittany.
    What we need from you
    Be there, and be honest. This stage decides the quality of everything that follows.
    What you end up with
    The purpose of the site written down — call, appointment, quote or sale — plus the page structure and the visitor journey.
  4. Design

    1 to 3 weeks
    What we do
    Mobile and desktop mockups, presented and talked through rather than emailed over without a word.
    What we need from you
    Your feedback, gathered in one go. Two rounds of revisions are included in the project.
    What you end up with
    Mockups you have signed off. Nothing gets built until you have said yes to what you see.
  5. Development

    2 to 6 weeks
    What we do
    The site is built, your content is integrated, and every page is checked on phone, tablet and desktop as we go.
    What we need from you
    Send text and photos by the date agreed at scoping. This is what derails schedules — almost never the technical side.
    What you end up with
    A staging address you can open whenever you like, with no meeting and no warning needed.
  6. Testing

    3 to 5 days
    What we do
    Speed, mobile rendering, accessibility, spelling, forms, dead links, redirects: everything is gone through line by line, on real devices.
    What we need from you
    One last read of your own text, prices and opening hours — those are the mistakes that cost the most once live.
    What you end up with
    The checklist completed, and the fixes made before anyone can see the site.
  7. Launch

    Half a day
    What we do
    Domain name, HTTPS, redirects from the old site, Search Console, Google Business listing, first backup.
    What we need from you
    Nothing, beyond giving us the go-ahead.
    What you end up with
    The site live at your own address, declared everywhere it needs to be in order to be found.
  8. Handover and follow-up

    1 hour, then 1 month
    What we do
    A session showing you how everything works, recorded so you can watch it again, plus written documentation.
    What we need from you
    Tell us what does not work, even a month later.
    What you end up with
    The documentation, the recording, and one month of free fixes after launch.

Our commitments

They appear in the quote, they do not depend on the package you pick, and they are not decoration: each one matches a bad experience a client described to us on arrival.

A firm price, not a range that drifts

The amount quoted after scoping is the amount on the invoice. It only moves if you ask to widen the scope yourself — and the extra cost is priced and accepted before a single line is written.

A schedule before the first euro

The dates are in the quote, not in a conversation. If a delay on our side pushes the launch, you hear it as soon as we know, with a new date — not the night before.

Two rounds of design revisions included

Included in every project, whichever package you choose. Beyond that, each extra round is priced upfront and accepted by you: nobody discovers the bill at the end.

An answer within one working day

For the whole duration of the project. Not necessarily the complete answer — but at least the certainty that your message has been read, and when you will get the rest.

The site is yours from day one

The domain name is registered in your name, never ours. The source code is handed over. There is nothing to buy back at the end, and nothing to negotiate if you leave.

One month of fixes after launch

Anything that is a defect or an oversight on our side is fixed at no charge for the month following launch. It is not an option, it is part of the project.

No mandatory subscription

Our care plans are options, never conditions. A site delivered without maintenance is still a site that works, that belongs to you, and that you can hand to someone else.

No trackers slipped in quietly

No third-party tracking installed on your site without telling you, and no Google Fonts sending your visitors' IP addresses across the world. Whatever is installed is written into your legal notice.

What we need from you

A project that goes off the rails is almost always a project where one of these four was missing. None of them costs anything, and all four are settled at scoping.

One person who decides

Someone who can settle a question. A design approved by a committee of five takes three times as long and rarely comes out better — everyone having sanded off the angle that bothered them.

Your content by the agreed date

Text, photos, logo, prices. This is the leading cause of delay, far ahead of anything else. If the content does not arrive, development stops for lack of material.

Feedback gathered in one go

One document, once, rather than ten messages spread over three days. We ask you to collect it within five working days of each delivery.

Honesty, early

"I do not like it" costs half a day at the mockup stage. The same sentence after launch costs a rebuild. We much prefer the first version.

And if it goes wrong?

The question nobody asks before signing, and everybody asks afterwards. Here are the answers, beforehand.

If we are late

You hear about it as soon as the drift is visible, not on the day the deadline passes, and you get a new schedule. Since the balance is only due at launch, a delay on our side costs you nothing upfront.

If you are late

The project is paused and rescheduled into the next free slot. No penalty — we do not charge any. But no slot held indefinitely either: other projects are waiting, and what you get back is a date, not a queue.

If you do not like the design

That is expected, and it is exactly what the revision rounds are for. If the first attempt is plainly off, we start again from a different direction rather than patching that one. Since nothing is built before sign-off, nothing is lost.

If we disappear

The studio is one person, so the question is fair. Hosting and domain are in your name, the source code and documentation are handed over, and the site is built with standard technology — not on a proprietary platform. Any developer can pick the work up. You are locked in to nobody, us included.

Common questions about how it runs

How long does a project really take?

Two to four weeks for a showcase site, six to ten weeks for a custom project, counted from the moment scoping is signed off. What derails those timelines is almost never technical: it is waiting for text and photos.

Can I follow progress without waiting for a meeting?

Yes. From the start of development you have a staging address you can open at any time, without telling us. There is a checkpoint at the end of each phase, and you can obviously write to us in between.

Who works on my project?

Raphaël Chaudré, from the first conversation to launch. There is no salesperson who sells and then hands your file to someone you have never met. A photographer or copywriter may join when the project calls for it: that is stated and priced in the quote.

Do we need to meet in person?

No. Everything works perfectly well over video, and half our projects run that way. On-site meetings are possible around Vannes and across Brittany: it changes neither the price nor the timeline.

What if I want to add a page halfway through?

We price it, and you decide. If it pushes the schedule, you are told before you accept, not after. A project that grows is not a problem as long as it grows in the open.

What if we stop the project halfway?

Whatever has been paid for is delivered as it stands: the mockups produced, the code written, and the domain name that is already in your name. We do not hold your project hostage to make you sign the next stage.

Got a project in mind?

Thirty minutes, no strings, to find out whether we are the right studio for you and how soon we could take your project on.

Taking on new projects right now